Delivery Policy

Terms & Conditions

Welcome to From You Flowers. These Terms and Conditions ("Terms") govern your use of our website and the purchase of our products. By placing an order, you agree to be bound by these Terms. From You Flowers may amend these Terms from time to time, and your continued use of our website constitutes an agreement to abide by the amended Terms.

Delivery Policy

Our commitment is to make gifting simple and transparent. That's why standard next-day delivery is FREE on every order, Australia-wide.

Order Cut-Off Times

  • Next-Day Delivery: The cut-off time for free next-day delivery is 4:00 pm (in the recipient's time zone) on the day prior to delivery.

Please note that some remote locations may require additional transit time. We will notify you during business hours if we anticipate a delay in delivering your order.

Delivery Schedule & Process

Our couriers generally deliver Monday to Saturday, between 8:00 am and 5:00 pm (up to 9:00 pm for residential addresses). We do not deliver on Sundays or public holidays, except during special events like Mother's Day.

  • If the Recipient is Not Home: Our courier will leave the flowers in a secure, sheltered location. If no such place is available, a calling card will be left to coordinate redelivery.
  • Incorrect Address & Redelivery Fees: Please ensure your delivery details are correct. If an order cannot be delivered due to an incorrect address provided by you, a redelivery fee of $15.99 will apply. If a new floral product is required for the redelivery, you will also be responsible for its cost.

While we make every effort to deliver on your selected date, we cannot guarantee exact delivery times due to factors beyond our control like traffic or weather.

Order Changes & Cancellation Policy

Order Changes

Please double-check all details before placing your order. If you need to make a change, you must contact us within 1 hour of placing the order. A $10.00 administration fee will apply for any changes requested after this 1-hour period.

Order Cancellations

If you need to cancel your order, please contact us immediately. The following fees apply:

  • A $25.00 cancellation fee applies if the order is cancelled more than 36 hours before the scheduled delivery date.
  • The full cost of the order will be charged if the order is cancelled less than 36 hours before delivery.

We are unable to cancel any order that has already been prepared or is with a courier. Please note: Orders for next-day delivery cannot be amended or cancelled once placed.

Quality Guarantee & Refund Policy

We stand by the quality of our flowers. If you have any concerns about your order, please email us at wecare@fromyouflowers.au within 3 days of delivery. Your email must include your order number and a photo of the product.

Our team will review your concern and respond within 24-48 hours. For approved quality issues, we will work with you to find a fair solution, which may include a replacement product, a store credit, or a refund, as determined on a case-by-case basis and in line with Australian Consumer Law.

Corporate Orders & Invoicing

For Corporate Partners with an approved invoicing account, by clicking "Submit Order," you agree to pay the total amount invoiced upon receipt. Failure to remit payment will result in the termination of the account. You will remain responsible for any outstanding payments.