Substitution Policy

Our Promise of Quality & Freshness

The images on our website are a beautiful guide to the style, size, and colour of our arrangements. As we work with fresh, natural products, sometimes seasonal availability requires us to make small variations to ensure your gift is as stunning as possible.

This policy outlines our commitment to you when a substitution is needed. Our primary promise is to always maintain the full value, style, and sentiment of the bouquet you have chosen.

Our Guiding Principles for Substitutions

Our expert florists will always adhere to the following principles:

  • For Mixed Bouquets: In arrangements of assorted flowers, we will maintain the colour palette and overall style of the arrangement. If a specific flower is unavailable, we will substitute it with a bloom of equal or greater value to ensure your gift looks just as beautiful.

  • For Single-Variety Arrangements: For gifts like an arrangement of all roses or all lilies, we will always use that specific flower type. If the exact colour shown is not available, we will substitute it with the closest available colour to achieve a similar look and feel.

  • For Plants: For gifts like an orchid, we will always match the specific plant type. If necessary, we may substitute with a different colour than what is pictured.

Your trust is incredibly important to us. If you ever have any questions about a substitution or the flowers you have received, please do not hesitate to contact our friendly team.