Privacy policy

Our Privacy Policy

Last Updated: June 6, 2025

At From You Flowers, protecting your privacy is a responsibility we take very seriously. This policy explains in plain English what information we collect, how we use it, and—most importantly—how we keep it safe. Your trust is our top priority.

By using our services, you agree to the collection and use of your information as described here. If you do not agree with this policy, please do not use our website.

What Information We Collect & Why

To provide you with the best possible experience, we collect information in a few different ways.


  • Information You Provide Directly: When you place an order or create an account, you share information with us like your name, email, phone number, and shipping/billing addresses. We use this to fulfill your order, send confirmations, and provide you with customer support.

       
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    Information We Collect Automatically (Usage Data): When you browse our site, we automatically collect some data about how you interact with it, such as your IP address and the type of device and browser you're using. We use this information, along with technologies like Cookies, to help our site run smoothly, remember what's in your shopping cart, and improve our services for everyone.

       
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    Information From Trusted Partners: We work with trusted companies like Shopify (who powers our store) and secure payment processors who collect payment information to process your order. This is essential for us to complete our contract with you.

       

Our Core Privacy Promise: We Do Not Sell Your Data

Your personal information is yours. We will never rent, trade, or sell your data to any third party for marketing purposes. The information you share with us is used solely to provide and improve your From You Flowers experience.

When We Share Information (And Why)

In certain situations, we share your information with trusted partners who perform essential services on our behalf. This is necessary to run our business and get your order to you.


  • With our fulfillment and shipping partners to deliver your flowers.
  • With our payment processing partners to securely handle your payment.
  • With our IT and data analytics partners who help us manage and improve our website.
  • In rare cases, as required by law (e.g., to respond to a subpoena) or in connection with a major business transaction like a merger.

Security & Retention of Your Information

We take the security of your information seriously. Our website uses industry-standard SSL encryption to protect your data, and we do not store your full credit card details. While no online system is 100% impenetrable, we are committed to protecting your information with robust security measures.

We retain your personal information only for as long as necessary to provide our services, maintain your account, or comply with legal obligations.

Your Rights & Control Over Your Information

You have rights regarding your personal information. Depending on your location, these may include:

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  • The right to Access the personal information we hold about you.
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  • The right to Delete the personal information we maintain about you.
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  • The right to Correct any inaccurate information we have about you.

You can also opt-out of promotional emails at any time by clicking the "unsubscribe" link at the bottom of any marketing email from us.

To exercise any of these rights, please contact us using the details below. We will not discriminate against you for exercising your rights.

Contact Us

Should you have any questions about our privacy practices or this policy, please don't hesitate to get in touch.

Email: wecare@fromyouflowers.au
Address: 12 Raglan Rd, Auburn, NSW, 2144, AU

This website is operated by Bloomex Pty Ltd (ABN: 27 147 609 443), with its registered office at Level 9, 575 Bourke Street, MELBOURNE VIC 3000. All products and services purchased through this site are supplied by Bloomex Pty Ltd. By placing an order on this site, you are entering into a contract with Bloomex Pty Ltd. For more information about your rights under Australian Consumer Law, please see our Terms & Conditions and Returns Policy.