Terms of service

Terms of Service

Last Updated: June 6, 2025

Welcome to From You Flowers. These Terms of Service ("Terms") govern your use of our website (fromyouflowers.au) and your purchase of our products. By accessing our site and placing an order, you agree to be bound by these Terms. Please read them carefully.

1. Our Products & Substitution Policy

Images on our site are for display purposes to represent the style and feel of our arrangements. As flowers are natural, seasonal products, minor variations in shade, size, and specific bloom type may occur. Our expert florists are committed to handcrafting each arrangement to maintain its overall value, style, and sentiment.

In the event of unavailability, we will substitute items of equal or greater value. For more details, please see our full Substitution Policy.

2. Delivery Policy

Our standard next-day delivery is FREE on every order, Australia-wide.

  • Cut-Off Times: The general cut-off for next-day delivery is 4:00 pm in the recipient's local time, the day prior. This may vary during peak periods.

  • Delivery Schedule: Deliveries are typically made Monday to Saturday, between 8:00 am and 5:00 pm (up to 9:00 pm for residential addresses). We do not deliver on Sundays or public holidays, except for special events like Mother's Day.

  • Recipient Unavailability: If the recipient is not home, our courier will leave the gift in a secure, sheltered location. If no such place is available, a redelivery will be arranged.

  • Incorrect Address: Please ensure all delivery details are correct. A redelivery fee of $15.99 will apply if we are required to redeliver an order due to an incorrect address provided by you. The cost of replacement perishable products may also be charged.

While we strive to deliver on your selected date, we cannot guarantee specific delivery times due to unforeseen courier or weather delays.

3. Order, Cancellation & Refund Policy

Order Changes

Please review your order carefully. Changes must be requested within 1 hour of placing the order by contacting us. A $10.00 administration fee may apply for changes requested after this time, if they are possible.

Cancellations

  • Cancellations requested more than 36 hours before delivery may incur a $25.00 fee.
  • Cancellations requested with less than 36 hours' notice will be charged the full order value.
  • Orders that have already been prepared or are with a courier cannot be cancelled.
  • Sales during peak holidays (e.g., Valentine's Day, Mother's Day) are generally final.

Refunds & Quality Concerns

Your satisfaction is our priority. If you have concerns about the quality of your order, please review our detailed Refund Policy for instructions on how to contact us with photos so we can find a fair resolution for you.

4. Other Important Terms

  • Promotions & Discounts: Promotions cannot be combined with other offers, must be applied at the time of purchase, and hold no cash value. For more details, see our Promotions Policy.

  • Corporate Orders: For partners with an approved invoicing account, payment is due upon receipt of the invoice as per the agreed terms.

  • Intellectual Property: All content on this site, including text, graphics, logos, and images, is the property of From You Flowers and is protected by copyright law.

  • Limitation of Liability: To the fullest extent permitted by law, our liability for any breach of a condition is limited to either resupplying the products or paying the cost of having the products resupplied.

  • Governing Law: These Terms are governed by the laws of New South Wales, Australia.

5. Contact Us

If you have any questions regarding these Terms of Service, please don't hesitate to reach out to us at wecare@fromyouflowers.au.

This website is operated by Bloomex Pty Ltd (ABN: 27 147 609 443), with its registered office at Level 9, 575 Bourke Street, MELBOURNE VIC 3000.
All products and services purchased through this site are supplied by Bloomex Pty Ltd.
By placing an order on this site, you are entering into a contract with Bloomex Pty Ltd.
For more information about your rights under Australian Consumer Law, please see our Terms & Conditions and Returns Policy.